How to Fix a Surface Pro That Won’t Turn On

How to Fix a Surface Pro That Won’t Turn On

Last Updated on by Daniel Lawrence

While it may be a bit of a hassle, the Surface Pro is a solid device for most people. But there are a few issues that crop up over time that you might not be aware of. If you’re having trouble getting your Surface Pro to turn on, you may want to consider the following tips.

Why Won’t My Microsoft Surface Turn On?

A dead or defective Surface Pro might have a number of causes. Typically, the issue is only revealed after the solution has been implemented. Starting with the most prevalent, we’ll walk you through a list of possible causes in this tutorial.

How to Fix a Surface Pro That Won’t Turn On

To get your Surface Pro working again, follow these procedures.

How to Fix a Surface Pro That Won't Turn On

Charge your battery: If you leave your Surface Pro or another Surface device unplugged for a lengthy period of time, the battery may die. Connect the charging cable to the device and push the power button in the upper-left corner.

Note: The battery may die more quickly than you expect depending on how you configured the device’s hibernation settings, even if you don’t use it because the device is on even though it appears to be suspended.

You don’t have to wait for a Surface to fully charge before using it. As soon as a Surface is attached to a power source, it can be turned on.

Check the charging cable:  The charging cord may be damaged if your Surface does not turn on after being plugged in. The white LED light on the end of the charging cable that connects to the side of the Surface is the best way to see whether it is damaged. The LED lights up as soon as the cable is inserted into the Surface when it works properly. If the light does not turn on, there are several options:

  • Remove the cable from the Surface Pro and reconnect it.
  • Remove the cable from the power outlet and reconnect it.
  • Switch to a different power outlet.
  • Reverse the cable and connect it in the opposite direction.
  • Check for bad wiring on the cable.  Bend the cable in different directions. If the charging light flashes on when moving the cable, it’s broken and needs to be replaced.

Do a soft reset: A soft reset is a frequent solution for a Surface computer that won’t turn on or is frozen. A soft reset is a method of restarting a computer without altering any of its files, settings, or programs.

  • The force shutdown mechanism differs depending on the Surface model. Make careful to follow the steps outlined in the article linked above.

    Using a keyboard shortcut, turn on the Surface Pro. Turn on your Surface by hitting the Windows logo key+Ctrl+Shift+B if you have a Type Cover, Touch Cover, or other keyboard attached.

    Note: If your Surface doesn’t have a keyboard, turn it on by rapidly flicking the volume up and down buttons back and forth three times.

  • Remove all Surface-related items: Devices attached to a Surface Book, Laptop, Go, or Pro can sometimes prevent it from turning on properly. Before pushing the power button on your Surface, detach all keyboards, mice, and other USB devices from it.


Contact Microsoft for assistance. If none of these alternatives work and your Surface Pro still won’t switch on, contact the store where you bought it or Microsoft’s official support service. Customers can get technical help at official Microsoft Store locations. You can also use the Microsoft Support website to interact with customer service representatives.