How to Fix a Surface Pro Not Charging Issue

How to Fix a Surface Pro Not Charging Issue

Last Updated on by Daniel Lawrence

I have a Surface Pro and it doesn’t seem to be charging.

If you’re having a Surface Pro charging problem, you probably have some questions about how to fix a Surface Pro not charging, and some possible causes.

Here’s a quick list of possible causes for a Surface Pro not charging, and how to fix them:

Why isn’t my Surface Pro charging?

The most likely explanation for a Surface Pro not charging is the power supply. The power supply could be defective, the connector could be damaged, or the connector could be improperly seated. This problem can also happen if the outlet or surge protector where the power source is plugged in isn’t working, and some Surface Pro battery settings can impede charging.

What to Do If Your Surface Pro Isn’t Charging

In order to fix a Surface Pro that won’t charge, check the power source, test alternate power strips or outlets, and clean any filthy components. In some cases, you may need to tweak your Surface Pro battery settings or even replace a defective or outdated driver.

Use the following troubleshooting approach to get your Surface Pro to charge again:

How to Fix a Surface Pro Not Charging Issue

  • Examine the Surface charger’s LED light:  If the light isn’t on, it’s because it’s not getting power. First, check for power where your Surface is plugged in with a lamp test. If there is no electricity, try changing the outlet and seeing if the light comes on. If you’re using a power strip, ensure it’s turned on before switching to another one or plugging straight into an outlet. 
  • Check your surface charger’s USB port for electricity: Try inserting a gadget into the USB port on your Surface Pro charger. If the gadget does not turn on or charge, the charger is defective.
  • Check for damage to the power cable:  The unit may fail to charge your Surface Pro if the cable is frayed or damaged in any way. It could potentially be a fire risk. Replace the charger to see if the problem is resolved.
  • Check for damage to the charging connector:  The Surface Pro has a one-of-a-kind flat magnetic charger connector that can be inserted in two ways. Others have a flat board with connectors on both sides, while others have a row of connectors.

Note: Replace the connector if it is bent, chewed by a child or animal, or otherwise damaged. Clean the surfaces with a lint-free cloth if they’re dirty, and see if the Surface Pro charges.

  • The power supply should be reset:  Wait at least 10 seconds after disconnecting your Surface Pro from the power supply and disconnecting any USB-connected devices. Then re-plug it to test if it works. 
  • Place the charger in the other direction: There are two ways to install the Surface Pro charger connector. Unplug it, turn it over, and plug it in the opposite direction. If it charges with the connector reversed, it could be due to unclean contacts on the connector or in the charging slot on your Surface Pro.
  • Examine your billing options:  To extend battery life, Windows 10 allows you to charge your battery to less than 100 percent. If this option is selected, your Surface Pro will stop charging before reaching 100%.
  • Startup your Surface Pro again:  Disconnect the power supply after completely shutting down the computer, not in sleep or hibernation mode. Turn it off for at least 10 seconds before plugging it in and turning it back on.
  • Install Windows Update: This issue can be caused by an out-of-date or corrupted battery driver. To begin, make sure you have all of your Windows updates installed.
  • Replace the driver for your battery: If your Surface Pro still won’t charge after the update, try reinstalling the battery driver.

If something goes wrong, you might wish to use System Restore to create a restore point before deleting the driver.

  • In the taskbar search box, type Device Manager.
  • From the list of options, choose Device Manager.
  • Next to Batteries, click the arrow icon.
  • Select Microsoft ACPI-Compliant Control Method Battery from the context menu.
  • Uninstall device is selected.
  • When you restart your Surface Pro, Windows will automatically detect and replace the missing driver.